Returns Policy

 

If you’re not completely happy with an item, we’ll exchange it or give you a refund, provided that it’s returned to us in its original condition & packaging, unworn, unwashed, and with all labels attached.
Please make sure that the swimwear is tried on over your own underwear. When trying on tops please avoid make up or lotions coming into contact with the item. In the interests of hygiene, we may refuse returns where it’s obvious this hasn’t been done.

 

Australia Returns

  • Returns need to be received back by us within 14 days of receiving your order. Four days should be allowed for postage, so please make sure your item is posted within 10 days of receipt. We will always make allowances for disruption to postal services and airlines which might affect your return getting back to us.
  • You’ll need to pay return postage. Make sure you get proof of postage from the post office, so that we can still complete your return if it gets lost on its way back to us. You should keep this proof until you’ve received your refund or replacement.
  • If you’ve ordered only Sale goods then you’ll need to pay return postage. Please keep copies of your shipping documentation so that you can make a claim with the carrier if your parcel gets lost.
  • We’ll send you an email to let you know when your return has been received.

 

Non-Australia Returns

  • For orders shipped to addresses outside of Australia, we need to receive your return within 20 days. 10 days should be allowed for postage, so please make sure your item is posted within 10 days of receipt. We will always make allowances for disruption to postal services and airlines which might affect your return getting back to us.
  • You’ll need to pay return postage for all orders sent outside the Australia. Please mark your package clearly as ‘RETURNED GOODS’ to avoid delays at customs. We suggest you use an insured, traceable shipping method and keep your shipping documentation so that you can make a claim with the carrier if it gets lost.
  • We’ll send you an email to let you know when your return has been received.

 

Items that can’t be returned

Most items bought from Horizon can be returned, with the exception of anything listed below:

  • Gift cards are non-returnable and can’t be exchanged for cash
  • Certain products are excluded from our returns policy – if this applies it’ll be clearly stated on the material & care tab of the product page before you purchase

 

Services that can’t be refunded

  • Gift box charges won’t be refunded if goods are returned. Also, any replacements you’ve asked for won’t be gift boxed, so if you received a gift box with the original order, you might want to hang on to this
  • Shipping charges won’t be refunded if goods are simply returned. If you’ve asked for replacement items you won’t be charged again for shipping these. Express delivery of replacements can be requested at the time of return and the difference will be charged to your card.

 

“I’ve received some Horizon items as a gift from someone else. Can I return them?”

You can return items as normal – please refer to the return guidelines above and on the paperwork that came with the goods.

You might want to note that the purchaser will automatically be notified by email of any returns, refunds or replacements. Sorry, we can’t prevent this as it’s an automated part of our returns system.

If you want replacement items of a higher value than the return, we’ll need to have the cardholder’s permission before making any additional charge to their card. Alternatively, you can pay any difference owing with your own card. If you’d like to do this, please include clear payment instructions with the returned items, together with your own contact details in case we have a query.

Refunds can only be issued to the card which was used to pay for the goods. Sorry, but we can’t offer credit notes.

 

This policy doesn’t affect your statutory rights.

 

RETURNS

Return address:

You can send your return to the following

Horizon Athletic Returns & Exchanges
PO BOX 421, Croydon Park NSW 2133, Sydney, Australia

 

How to Return Items

First of all, please check that the items you’re intending to return meet our return’s policy above.

 

Australian customers

Please return items to the return address.  Allow up to 7 days for your goods to reach us. We will insure your return package if you obtain a valid Certificate of Posting (available free from the post office) for all returns. This should show the Horizon address that you’ve returned the goods to, together with the post office’s printed/stamped confirmation of the date of posting. You should keep this certificate until you’ve received your refund or replacement.

 

International customers

You will need to pay return postage. Send your return via an insured, traceable method, marking your package clearly as Returned Goods to avoid delays at Customs. Please keep hold of your shipping documentation so that you can make a claim with your carrier if the package gets lost before it reaches us.

 

Return of Faulty Goods

If you feel an item we’ve sent you is faulty, please get in touch via email info@horizonathletic.com. We may ask you to return it to us so that we can investigate the fault, before contacting you again to agree the best resolution.

 

Shipping & Dispatch

 

Horizon Athletic uses Australian Post to ship the garments within Australia and International. Shipping rates are added to the final total at the time you purchase the goods when you checkout. Orders are dispatch within 5 days from the day you make the order. Shipping within Australia usually takes 3-5 days to arrive from the date it was dispatched. International shipping can take up to 2- 3 weeks to arrive from the date it was dispatched. We do ship worldwide, please refer to the Australia Post’s International Post Guide for international shipping services available to the country you are shipping to. If you are not one of the counties listed on the Universal Postal Union, unfortunately you won’t be able to place an order because Australia Post doesn’t have facilities to transport mail into those countries NOT listed on the Universal Postal Union.