Last updated 24th June 2018
Your privacy and security is important to us. This statement sets out Horizon’s data protection policy for the information that you provide to us when using this website www.horizonathletic.com.
The website may contain links to third parties’ websites. Horizon assumes no responsibility for the privacy practices or the content of those websites. Therefore, please read carefully any privacy policies on those websites before either agreeing to their terms or using those websites.
Access to your Personal Information
You can see any personal information processed by us. The best way of seeing this is to log on to your account by using the ‘Log In/My Account’ tab at the top of the screen. You can see your basic details, and correct or update them there at any time to suit you. We also want to give you the opportunity to identify any inaccuracies in any other information we hold about you. Where possible, if Horizon is informed of the inaccuracy of any personal information, we will make appropriate corrections. You can ask to see, update or amend any information we hold on you by contacting us.
If you have any concerns, please email Horizon Customer Service.
Information We Collect About You
The information we collect from you depends on what activities you are carrying out on our website, whether you are logged in or not and whether you are making a purchase. We may collect:
• contact information, such as name, address and telephone number,
• online contact information, such as your email address,
• purchase information, such as credit card details,
• other personal information such as your size if you’re buying something from us,
• navigation and click-stream data, the time of accessing the website, duration of your visit, products you viewed or searched for, items in your basket, at which stage you abandoned your basket,
• information from cookies or web beacons
How We Collect Your Personal Information
Horizon obtains information from you in three ways:
• either by you typing your personal details in,
• by the automatic collection of information about you as you use the website,
• or from third parties.
A) Keying in your details
If you wish to place an order we will ask you to key in your contact and financial information as you proceed through the stages of making a purchase, in order to process and deliver your order. Similarly, if you request a catalog, we will ask you to enter your name and delivery details or if you wish to receive email alerts, we will ask you to provide your email address.
B) Automatic collection
You can find out more about this type of technology through your internet browser.
If you use Internet Explorer click ‘Help’ on the toolbar then search on ‘Cookies’ in the box which appears
If you use Safari click ‘Safari’ then ‘Preferences’ then ‘Security’. You can then click ‘Help’ to learn more about cookies and the options your browser gives you.
If you use Mozilla Firefox you can find out more here.
The system may also use web beacons which are similar but not identical to cookies in the way they operate.
If you are only browsing our website and have not logged in, we will not ask you to key in any personal information, but certain information – including computer and connection information, browser type and version, operating system and platform details, the time of accessing the website – is automatically collected about you. The same information will be collected every time you access our website for purposes of completion and support of the activity you are carrying out, anonymous user analysis and research and development.
Occasionally our site is blocked by a firewall. If you are using a personal firewall stopping and restarting the firewall may fix the problem. If it is a corporate firewall you may wish to contact your organisation’s IT department.
Accounts and passwords
Your account contains your delivery and billing details, email preferences and a record of your orders. You will need your email address and password to see or edit your personal details. Where you have chosen a password you are responsible for keeping this password confidential. Please do not to share your password with anyone. Sending information via the internet is never completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data.
If you are a new customer, you can create an account by going to the My Account page.
If you can’t remember your password, go to the My Account page, enter your email address, click on ‘Forgotten your password?’ and it will be automatically emailed to you. For security reasons, our Customer Service team cannot see your password, so are unable to confirm it for you.
Once you have completed your purchase and to ensure all confidential information is removed, we recommend that you close all browsers.
Unsubscribing from our mailing list
You can unsubscribe from our regular emails at any time by clicking on the Unsubscribe link at the bottom of the email you’ve received. This will take you to your account, where you can change your email settings as required.
Sometimes things go wrong; if this is the case please accept our apologies. There are a couple of reasons why this may happen. Sometimes the unsubscribe link in the email gets ‘broken’ in transit to you. If this has happened, try visiting your account as above.
If you still have any problems trying to do this, please email us and we’ll be happy to help.
“I’ve asked you to unsubscribe me before, so why am I still getting emails?”
If you’ve asked us to stop sending emails and this hasn’t happened, it could be because the email address we’re sending them to isn’t the same address you sent your unsubscribe request from.
Please check the address we’re mailing and let us know what this is when you send in your request.
The easiest way to do this is to reply to us on the unwanted email, as the address we’re mailing to is included at the bottom of the message.